Get free shipping – orders over $50

  • Hotline: 1800 556 012
Brands
Search our products

Get free shipping – orders over $50

  • Hotline: 1800 556 012
Brands
Search our products

Frequently Asked Questions

Below are frequently asked questions, you may find the answer for yourself.

Are your products guaranteed?

YES

All products sold/distributed by Express Ink And Toner are fully guaranteed by the respective manufacturers. In most cases, all the original manufacturers such as Canon, Epson, Hp, Samsung, Oki, Xerox etc, have their own set warranty procedures and guidelines.

All aftermarket (compatible / generic) ink and toner products sold by Express Ink And toner are fully guaranteed by Express Ink And Toner.


Can I collect orders instore?

All orders placed via the Express Ink And Toner secure Web site order page will be automatically shipped per Australia Post, Couriers Please or Star Express. Unless specifically requested to pick up .

Web placed orders are dispatched from various capital city locations, such as Adelaide, Melbourne, Sydney, Brisbane, Perth. This is done to minimise freight costs and ensure prompt delivery.

From time to time we may also offer specially selected products, specials and group discounts which will be exclusive to orders placed and shipped via the Express Ink And Toner web site order page. These special offers will not be available to over the counter purchases.

If you wish to pick up goods, please visit our store to make an over the counter purchase or give us a call and place a phone order to ensure goods are ready to pick up when you visit the store.

Can I place a web order if i dont have a credit card?

YES

We have a direct deposit section on our fully secured web site where you will be presented with our bank details. Please quote the order number generated by our shopping cart when making your payment so that there won’t be any delays in matching your payment to the order details.

Please note: Shipping will be delayed until a direct deposit payment confirmation is received from our bank.

We accept the following payment options for Web orders,

Visa

MasterCard

PayPal

Direct Bank Deposit

Can I purchase instore?

YES

You are most welcome to visit our store and purchase your required items from our vast selection of Original, compatible and remanufactured ink and toner products. Thousands of inkjet’s, toner cartridges, paper and print accessories available for immediate pick up. Our shop staff have many years of experience and will be happy to discuss and provide advice as to which products will best suit your needs.

Web order and over the counter store prices may vary.

Store address,

EXPRESS INK AND TONER

1271 Grand junction Rd

Hope Valley

SA 5090

Over the counter payment options

Visa

MasterCard

Pay Wave Available

Cash

Can I order over the phone?

YES

You are most welcome to place your order per phone.

Our staff will be available to take you order,

Monday to Friday 9.30 am to 4.00 pm CST

You may pick up your order from our store or have the goods delivered.

PLEASE NOTE:

Over the counter prices will apply to phone orders, if you wish to take advantage of discounts and web specials please place your order on our web site.

Do I need to be home to accept the delivery ?

For security purposes, most delivery services will not leave items without firstly obtaining a signature. In the event, you will not be home to accept delivery please nominate an alternate delivery address such as a neighbour, or your work place.

Please ensure to note the delivery address clearly in the “Alternative Delivery Address” section of the online order from.

Australia Post also delivers to PO Boxes if that is your preferred delivery option.

How long will delivery take?

We understand that when you place an order you expect prompt delivery. To ensure speedy delivery we use Couriers Please, Star Track, Australia Post and our OEM supplier distribution centres in Perth, Adelaide, Melbourne and Sydney to handle all orders. Delivery may take between 1-5 working days depending on your location.

We make every effort to keep all products well stocked, but shortages do occasionally occur due to supplier delays and high customer order rates.

We aim to deliver all goods as soon as possible, but if a delay becomes unavoidable we will send you an email advising when the goods will become available.

You have the option to cancel delayed orders by sending us an email requesting cancellation any time prior to dispatch of the goods.

What if I order the wrong item?

Wherever possible we will be happy to accept back incorrectly ordered goods within 7 days of the original delivery date. If you have accidentally ordered the wrong goods please call us on 1800 556 012, we will ask for the invoice number, the cartridge codes received and your printer model number.

After cross checking and verifying that you have the wrong items to suit your machine we will email you with an RA (Return Authority) number which must be included with the returned goods. This email will also include the return address.

As with all business transactions there are a few simple rules to ensure things move smoothly.

Incorrectly ordered goods must be returned within 7 days of the delivery date.

Please check your order as soon as it arrives.

Please check cartridge codes before opening the packaging.

Returned goods must be unopened and in original saleable condition.

Marked, torn or damaged boxes will not be accepted for credit.

Goods which have been removed from their inner sealed packaging will not be accepted for credit.

Goods returned without an RA (Return Authority) number will not be accepted for credit.

The Return Authority Number (RA) must accompany all returned goods to ensure goods can be matched to the original supply order.

Freight costs for returned goods to be paid by the customer.

Incorrectly ordered goods will attract a 10% admin/restocking fee.

Returned goods accepted for refund will be credited less original freight and restocking charges.

Before returning goods please give us a call on

1800 556 012

Our staff will be available to take your call, Monday to Friday 9.00 am to 4.00 pm CST

What is warranty proceedure?

Before returning goods, please read the Printer / Cartridge / Paper FAQ’s section below.

You may find a solution to your problem.

If you have not found an answer, please call us on 1800 556 012

We will also ask you to provide full details of the item fault.

When calling please quote the original invoice number provided with the goods.

An RA (Return Authority) number, warranty and return details will be promptly emailed to you.

Other than for goods incorrectly supplied by Express Ink And Toner freight costs for returned goods to be paid by the customer.

Will using a compatible cartridge void my warranty ?

NO

It is illegal under the Competition and Consumer Act 2010 for a manufacturer to require a consumer to use a specific ink cartridge, toner cartridge or paper type. The brand of product used is at your discretion.

Such warranty can only be voided when the cartridge itself is faulty and causes the damage to the printer.

Taken from pursuant to Schedule 2, Part 3-2 of the Competition and Consumer Act 2010.

if a part is ‘non-genuine’ but is interchangeable with a ‘genuine part’, then the non-genuine part would still be seen as being fit for the appropriate purpose, and would therefor not void any manufacture’s guarantee or warranty. Such warranty can only be voided when the cartridge itself is faulty and causes the damage to the printer.

NB – some repairers may ask for genuine cartridges be supplied if a repair is required.