Get free shipping – orders over $50

  • Hotline: 1800 556 012
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Get free shipping – orders over $50

  • Hotline: 1800 556 012
Search our products

Printer / Cartridge / Paper FAQ

Below are frequently asked questions, you may find the answer for yourself.

Can i print an A4 size image from my 4-megapixel phone camera ?

The following is a general guide only. Attempting to print a small file size as a large print image may produce a very poor result. Common small image sizes are produced by some phone cameras and low end compact pocket cameras.

Typical Resolution. Actual pixel dimensions vary from camera to camera.

Camera resolution Pixels dimension Maximum print size

2-megapixels 1,633 x 1,225 4 x 6 inch (4R)

3-megapixels 2,048 x 1,536 5 x 7 inch (5R)

4-megapixels 2,464 x 1,632 6 x 8 inch (6R)

5-megapixels 2,592 x 1,944 6 x 9 inch

6-megapixels 3,008 x 2,000 6.5 x 10 inch

7-megapixels 3,072 x2,304 7.5 x 10 inch

8-megapixels 3,264 x 2,448 8 x 10 inch (8R or A4)

9-megapixels 3,464 x 2,598 8 x 12 inch (Super 8R)

10-megapixels 3,651 x 2,739 8.5 x 13 inch

11-megapixels 3,830 x 2,872 9 x 13.5 inch

12-megapixels 4,000 x 3,000 9 x 14 inch

Can I replace the print head in my printer?

It is possible, but not advisable. Depending on the initial cost of the printer, the cost of the replacement print head may exceed the cost of a new printer. There are also numbers of specific technical issues which are normally best addressed by a qualified technician. Sending your printer to a qualified repair shop will also add to the total cost. Many printer repair shops charge labour at 80.00 per hour or more. It is always recommended to obtain a full parts and labour quote before proceeding with any printer repair.

Can I use genuine brand paper with compatible (generic) inks ?

Genuine paper works best with genuine inks, compatible (generic) paper works best with aftermarket inks.

The quality of a print depends upon many factors such as,

The quality of the original image.

The digital image file size.

The quality and type of print paper.

The quality of the printer.

The age of the printer (print head ware).

The print settings selected.

The quality of the ink.

And finally, the chemical reaction between paper and ink

Do all inkjet printers use the same type of print head?

No, there are two predominant types of print head as described below.


Most consumer inkjet printers, such as those made by Canon, HP, and Lexmark (but not Epson) use a thermal inkjet; inside each partition of the ink reservoir is a heating element with a tiny metal plate or resistor. In response to a signal given by the printer, a tiny current flow’s through the metal or resistor making it warm, and the ink immediately surrounding the heated plate is vaporized into a tiny air bubble inside the nozzle. Consequently, the total volume of the ink exceeds that of the nozzle. An ink droplet is forced out of the cartridge nozzle onto the paper. This process takes a matter of milliseconds.

The printing depends on the smooth flow of ink, which can be hindered if the ink begins to dry at the print head, as can happen when an ink level becomes low. Dried ink can be cleaned from a cartridge print head by gentle rubbing with distilled water on a swab or folded paper towel.

The ink also acts as a coolant to protect the metal-plate heating elements − when the ink supply is depleted, and printing is attempted, the heating elements in thermal cartridges often burn out, permanently damaging the print head. When the ink first begins to run low, the cartridge should be refilled or replaced, to avoid overheating damage to the print head. (Ref:


All Epson printers use a piezoelectric crystal in each nozzle instead of a heating element. When current is applied, the crystal changes shape or size, forcing a droplet of ink from the nozzle. This allows use of inks which react badly when heated, and can produce a smaller ink drop in some situations than thermal inkjet types. (Ref:

Can I order over the phone?


You are most welcome to place your order per phone.

Our staff will be available to take you order,

Monday to Friday 9.30 am to 4.00 pm CST

You may pick up your order from our store or have the goods delivered.


Over the counter prices will apply to phone orders, if you wish to take advantage of discounts and web specials please place your order on our web site.

Do I need to be home to accept the delivery ?

For security purposes, most delivery services will not leave items without firstly obtaining a signature. In the event, you will not be home to accept delivery please nominate an alternate delivery address such as a neighbour, or your work place.

Please ensure to note the delivery address clearly in the “Alternative Delivery Address” section of the online order from.

Australia Post also delivers to PO Boxes if that is your preferred delivery option.

How long will delivery take?

We understand that when you place an order you expect prompt delivery. To ensure speedy delivery we use Couriers Please, Star Track, Australia Post and our OEM supplier distribution centres in Perth, Adelaide, Melbourne and Sydney to handle all orders. Delivery may take between 1-5 working days depending on your location.

We make every effort to keep all products well stocked, but shortages do occasionally occur due to supplier delays and high customer order rates.

We aim to deliver all goods as soon as possible, but if a delay becomes unavoidable we will send you an email advising when the goods will become available.

You have the option to cancel delayed orders by sending us an email requesting cancellation any time prior to dispatch of the goods.

What if I order the wrong item?

Wherever possible we will be happy to accept back incorrectly ordered goods within 7 days of the original delivery date. If you have accidentally ordered the wrong goods please call us on 1800 556 012, we will ask for the invoice number, the cartridge codes received and your printer model number.

After cross checking and verifying that you have the wrong items to suit your machine we will email you with an RA (Return Authority) number which must be included with the returned goods. This email will also include the return address.

As with all business transactions there are a few simple rules to ensure things move smoothly.

Incorrectly ordered goods must be returned within 7 days of the delivery date.

Please check your order as soon as it arrives.

Please check cartridge codes before opening the packaging.

Returned goods must be unopened and in original saleable condition.

Marked, torn or damaged boxes will not be accepted for credit.

Goods which have been removed from their inner sealed packaging will not be accepted for credit.

Goods returned without an RA (Return Authority) number will not be accepted for credit.

The Return Authority Number (RA) must accompany all returned goods to ensure goods can be matched to the original supply order.

Freight costs for returned goods to be paid by the customer.

Incorrectly ordered goods will attract a 10% admin/restocking fee.

Returned goods accepted for refund will be credited less original freight and restocking charges.

Before returning goods please give us a call on

1800 556 012

Our staff will be available to take your call, Monday to Friday 9.00 am to 4.00 pm CST

What is warranty proceedure?

Before returning goods, please read the Printer / Cartridge / Paper FAQ’s section below.

You may find a solution to your problem.

If you have not found an answer, please call us on 1800 556 012

We will also ask you to provide full details of the item fault.

When calling please quote the original invoice number provided with the goods.

An RA (Return Authority) number, warranty and return details will be promptly emailed to you.

Other than for goods incorrectly supplied by Express Ink And Toner freight costs for returned goods to be paid by the customer.

Will using a compatible cartridge void my warranty ?


It is illegal under the Competition and Consumer Act 2010 for a manufacturer to require a consumer to use a specific ink cartridge, toner cartridge or paper type. The brand of product used is at your discretion.

Such warranty can only be voided when the cartridge itself is faulty and causes the damage to the printer.

Taken from pursuant to Schedule 2, Part 3-2 of the Competition and Consumer Act 2010.

if a part is ‘non-genuine’ but is interchangeable with a ‘genuine part’, then the non-genuine part would still be seen as being fit for the appropriate purpose, and would therefor not void any manufacture’s guarantee or warranty. Such warranty can only be voided when the cartridge itself is faulty and causes the damage to the printer.

NB – some repairers may ask for genuine cartridges be supplied if a repair is required.